Action steps for African Business Schools
2011-05-24 13:56:36 UTC
Case Study: CONSTANTIA INSURANCE: NO SECOND CHANCES
Title
CONSTANTIA INSURANCE: NO SECOND CHANCES
Author
Ward, M
Pages
8
Product Type
Reference #
703-020-1
Teaching Note
not available
Institute
Setting
South Africa
Year
2003
Keywords
Ethics; Leadership; Governance
Summary/
Abstract
Abstract
Robert Shaw, CEO of Constantia Insurance Company Ltd, had a tough decision to make. Margaret Townsend, his senior Administrative Director, had just left his office, having confessed to breaking company policy. She had a long record of good service with the company. Now, however, she had informed him that she had been involved in a car accident on her way home the previous evening and, because ''it was an emergency'', she had made use of her corporate credit card. The accident itself had been relatively minor, but, with no cash or cheque book on her, Mrs Townsend had ''felt obliged'' to pay the vehicle-towing operator using her corporate credit card. Relatively few staff had corporate credit cards. The company policy was very clear on their usage: under no circumstances, nor in any position whatsoever, were company credit cards to be used for private use. Constantia Insurance was very strict in enforcing its policies. Shaw regarded this as critical to business success. What should he do?
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Reports on the AABS Members Meeting 2011 and Responsible Management in Africa Conference 2011
