Human resource management; Leadership; Ethics; Values; Small and medium scale enterprise (SME); Community bank; Lagos, Nigeria; Vision; Growth and diversification; Financial institution; Christian; Change strategies; Customers; Competitors; External environment

Haggai Community Bank Limited is a fully licensed faith-based organisation operating in Nigeria. The future appears very bright for the bank: its diversification plans and an opportunity to participate in the government's newly-developed micro-finance scheme are a sure indication of a growth spurt. The case discusses the challenges and opportunities faced by the management of the bank, especially the chief executive officer in restoring the organisation to its original focus as conceived by the promoters of the bank. It also underscores the importance of people management through leadership and human resource management (HRM) systems in propelling and sustaining organisational growth. Participants have an opportunity to assess the adequacy of the bank's newly-established HRM systems for the achievement of its twin objectives of enduring growth through diversification as well as the preservation of organisational values. This case is a multi-dimensional case that could be useful in teaching leadership, human resource management, ethics, and customer-centricity. The teaching objectives are to: (1) identify and evaluate the leadership qualities and styles that have a lasting impact on a business; (2) identify the HRM systems and practices that organisations must establish for effective people management; and (3) emphasise the importance of values to an organisation and determine the mechanisms that can be employed to ensure that the values are preserved.