Action steps for African Business Schools
2011-05-24 13:56:36 UTC
Case Study: Johannesburg Hospital Pharmacy optimising operations
Title
Johannesburg Hospital Pharmacy optimising operations
Author
Basu, D; Murray T
Pages
18
Product Type
Reference #
607-001-1
Teaching Note
not available
Institute
Setting
Johannesburg
Year
2007
Keywords
Operations management, Hospital management
Summary/
Abstract
Abstract
In July 2006, Daleen van Schalkwyk, Chief Pharmacist at the Johannesburg Hospital, was preparing to move the pharmacy's outpatients department (OPD), or dispensary, from the temporary accommodation, back into its refurbished premises. The pharmacy, tainted by a history of long queues of frustrated patients, was now presented with an opportunity to change negative perceptions. However, considering the severe resource constraints of public health, her concern was how existing processes could be improved to deliver an efficient, high-quality service.
The Impact of AABS Video
"The impact of AABS Video" was filmed at the Gordon Institute of Business Science, Johannesburg and at the University of Cape Town Graduate School of Business, Cape Town during the AABS Members Meeting and Conference 2011.
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Reports on the AABS Members Meeting 2011 and Responsible Management in Africa Conference 2011
