Case Study: PC INDUSTRY'S NEXT ONE BILLION CUSTOMERS: EXPLORING THE GROWTH AVENUES

Title
PC INDUSTRY'S NEXT ONE BILLION CUSTOMERS: EXPLORING THE GROWTH AVENUES 

Author
Phani Madhav, T ; Gayatri, D 

Pages

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Reference #
305-023-1 

Teaching Note
 

Institute

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Keywords
PC industry ; Emerging markets ; Dell in China ; Hewlett Packard in emerging markets ; PC in rural India ; PC market in US ; Hewlett Packard in South Africa ; Bric economies and PC industry ; Market expansion ; Growth strategies ; South Korea broadband ; On-line gaming in South Korea ; Dell's SmartPC ; Software piracy in developing countries; Global; PC software and hardware



Summary/
Abstract
The global PC industry was looking for new avenues for growth as its traditional markets matured. Penetration levels in the US PC market as well as other European nations were as high as 60%. The industry behemoths like Dell, Microsoft, IBM and Hewlett Packard believed that developing countries like Brazil, India, China and Russia were the next 'one billion market'. While the companies were taing the unmet needs and were adapting themselves to the market requirements, several challenges stood in their way to success. The poverty levels, the rigid laws and the language diversity were among others the problems for these multinationals. The case highlights the PC industry's growth strategies in the traditional markets and its entry into emerging markets. The case drives discussion towards the oortunities and challenges in the next 'one billion market' and how the companies were tackling them.

 


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