Action steps for African Business Schools
2011-05-24 13:56:36 UTC
Case Study: Pravin Gordhan: master juggler
Title
Pravin Gordhan: master juggler
Author
Duffy, N; Dorfling, T; Beswick, C
Pages
19
Product Type
Reference #
305-419-1
Teaching Note
not available
Institute
Setting
South Africa
Year
2005
Keywords
Leadership; Organisational transformation; Public sector management
Summary/
Abstract
Abstract
Pravin Gordhan, Commissioner of the South African Revenue Services (SARS), had managed to improve tax collection substantially over his six years of office, whilst also managing to keep changing the institution internally. He was proud of the leadership role he had played in making such a complex public organisation operate efficiently. He knew, however, that large organisations increasingly perceived SARS to be overplaying its hand. In his view the key to improving the level of tax compliance ? which was only at the 50% mark ? was to enhance mutual trust, but he wondered what was the most effective way of doing this.
The Impact of AABS Video
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Reports on the AABS Members Meeting 2011 and Responsible Management in Africa Conference 2011
