



Case Study: THE RED STAR SPIRIT
Title
THE RED STAR SPIRIT
Author
Chantal Epie
Pages
8
Product Type
Case
Reference #
OB-C-96-1-02
Teaching Note
yes
Institute
Setting
Nigeria. Courier Services. Medium.
Year
1996
Keywords
Summary/
Abstract
Abstract
Red Star is a Nigerian courier company that has a technical agreement with Federal Express (Fedex). The case provides a short history of thecompany and a brief presentation of Red Star services. The company was in a sore state by 1995, with high debts and losses, low staff morale, problems with cash flow and low productivity. A new leadership was ushered to turn the company round. The case shows what the new Managing Director did and outlines the main elements of this change strategy.






