Action steps for African Business Schools
2011-05-24 13:56:36 UTC
Case Study: Yahluma: A Sustainable Business Model?
Title
Yahluma: A Sustainable Business Model?
Author
Eulalie Metton; Thabo Mosala
Pages
15
Product Type
Case
Reference #
WBS-2008-5
Teaching Note
Institute
Setting
Year
2008
Keywords
Business process outsourcing
Summary/
Abstract
Abstract
Yahluma: a Sustainable Business Model?
In September 2007, Pindiwe Holomisa and Nomaciko Ngoasheng, started Yahluma Solutions Ltd with the intention of building a fully-owned contact centre in Buffalo City (Eastern Cape), and making use of a Department of Trade and Industry (DTI) incentive to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses. The Buffalo City centre would take nearly a year to complete. In the meantime, client demand and the desire to earn incomes had led the two to offer part-time outsourcing services, using call centre infrastructure and facilities rented from a disaster recovery (DR) company.
The Impact of AABS Video
"The impact of AABS Video" was filmed at the Gordon Institute of Business Science, Johannesburg and at the University of Cape Town Graduate School of Business, Cape Town during the AABS Members Meeting and Conference 2011.
- Find out more about becoming an AABS Member or an AABS Pipeline School
- Interested in consulting to our member schools or teaching on our AABS programmes? contact us.
AABS is proud to announce our new project: African Agribusines Network (AAgri.net). Visit the website.
Reports on the AABS Members Meeting 2011 and Responsible Management in Africa Conference 2011
