Joseph J. DiStefano, Gordon Brannan
Product Type :
Reference # :
Teaching Note :
Family-Work Interaction; Intercultural Relations; Consulting, Organizational Behaviour/Leadership, International, Wholesale Trade
A nephew in an Indian family business has prepared a consulting report advocating changes in organizational structure and practices. His North American MBA training has influenced both the content of his recommendations and the process of suggesting them. Both the content and the process violate norms of the Indian culture as well as those of the African culture in which the family business has flourished for 40 years. The problem is what to do given that his actions and report have stirred up deep feelings and conflicts within the family business. Learning Objective: The objectives of this case are to: show that one cannot simply transfer management practices from one country, impose them in another country and expect success if the underlying assumptions are not understood; show how the environment — cultural, political, social and economic factors — may affect organizational decisions in ways we do not consider in North America.