Business Process Outsourcing and Offshoring: Could Yahluma Compete?
Dr Thabo Mosala & Eulalie Metton
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Wits Business School, University of the Witwatersrand
Business Process Outsourcing
In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses, they asked themselves: could they have competed globally and locally? Was their decision to abandon their plans correct?