Business Process Outsourcing and Offshoring: Could Yahluma Compete?

Author :

Dr Thabo Mosala & Eulalie Metton

Pages :

12

Product Type :

Case

Reference # :

WBS-2013-19

Teaching Note :

not available

Institute:

Wits Business School, University of the Witwatersrand

Setting:

SA

Year:

2013

Keywords:

Business Process Outsourcing

Summary/Abstract:

In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses, they asked themselves: could they have competed globally and locally? Was their decision to abandon their plans correct?