Calum McCracken and NGN Telecoms: The Power of Perseverance

Author :

Dr Jose Barreira and Stephanie Townsend

Pages :

18

Product Type :

Case

Reference # :

WBS-2014-8

Teaching Note :

not available

Institute:

Wits Business School, University of the Witwatersrand

Setting:

South Africa

Year:

2014

Keywords:

Entrepreneurship, International Bsusiness, Leadership

Summary/Abstract:

In September 2014, Calum McCracken, chief executive officer (CEO) of Next Generation Network Telecommunications (Pty) Ltd (NGN Telecoms), met with his partners to discuss the company’s Kenyan dilemma. Doing business in Kenya had proved to be far more challenging than in any other country. Among other challenges, the company had to deal with fraud and negotiate from scratch with a new telecommunications operator, without success. This ended in a struggle to renew its Communications Commission of Kenya (CCK) licence. No licence meant no trading and the company eventually had to withdraw from the country. Years had passed since the company’s first entry into Kenya, but McCracken felt the time was right for another attempt. What should the partners consider to avoid the challenges of the past?