Legal Aid Board: Balancing the Scales of Justice
Product Type :
Reference # :
Teaching Note :
Wits Business School
decision making, organisational change, transformation
In 1998/1999, the Legal Aid Board faced closure because of a contingent liability of more than R600 million for legal services delivered by private practitioners to the organisation’s clients. Since then, through three phases of transformation, under two board chairmen and three chief executive officers, the Legal Aid Board has turned itself around. It has received unqualified audit reports from the office of the Auditor General since 2002 and it has extended its services to represent the accused in approximately 400 000 matters per year. Now, in 2008, the organisation is ready for its next challenges: improving employee morale, expanding access to justice for all and working with stakeholders to instil confidence in South Africa’s legal system. The challenge for the board is to identify the right approach to taking the organisation into the next phase.