Royal Dutch Shell in Nigeria: Operating in a Fragile State
Isaiah A. Litvak
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Corporate Responsibility; Corporate Governance; Conflict Resolution; Pressure Groups, General Management/Strategy, International, Mining
Stuck in a quagmire of violence and political issues in Nigeria, Royal Dutch Shell's challenge was to establish socially responsible business practices to enable the company to sustain and expand its operations in Nigeria and the Niger Delta in particular. A conflict resolution and public policy consultant was brought in to develop some constructive ideas on how best to address the problems Royal Dutch Shell faced in Nigeria. This case is intended to introduce students to some of the complex issues faced by multinational corporations in developing countries.