Yahluma: A Sustainable Business Model?
Author :
Eulalie Metton; Thabo Mosala
Pages :
15
Product Type :
Case
Reference # :
WBS-2008-5
Teaching Note :
Institute:
Wits Business School
Setting:
Year:
2008
Keywords:
Business process outsourcing
Summary/Abstract:
Yahluma: a Sustainable Business Model? In September 2007, Pindiwe Holomisa and Nomaciko Ngoasheng, started Yahluma Solutions Ltd with the intention of building a fully-owned contact centre in Buffalo City (Eastern Cape), and making use of a Department of Trade and Industry (DTI) incentive to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses. The Buffalo City centre would take nearly a year to complete. In the meantime, client demand and the desire to earn incomes had led the two to offer part-time outsourcing services, using call centre infrastructure and facilities rented from a disaster recovery (DR) company.