Author :

Eulalie Metton; Thabo Mosala

Pages :

15

Product Type :

Case

Reference # :

WBS-2008-5

Teaching Note :

Institute:

Wits Business School

Setting:

Year:

2008

Keywords:

Business process outsourcing

Summary/Abstract:

Yahluma: a Sustainable Business Model? In September 2007, Pindiwe Holomisa and Nomaciko Ngoasheng, started Yahluma Solutions Ltd with the intention of building a fully-owned contact centre in Buffalo City (Eastern Cape), and making use of a Department of Trade and Industry (DTI) incentive to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses. The Buffalo City centre would take nearly a year to complete. In the meantime, client demand and the desire to earn incomes had led the two to offer part-time outsourcing services, using call centre infrastructure and facilities rented from a disaster recovery (DR) company.